Our Commitment To You
Home > About > The Ashington Page Difference > Our Commitment To You

In the turbulent and challenging process of buying and selling your home we want to be your trusted advisors, leading you through the whole moving process.

To reflect this we have written some ‘commitments’ that we make if you choose to become a client of Ashington Page. Because we take the time to understand your unique requirements you can have the peace of mind that your property will be sold with integrity, for the best possible price, with the minimum of hassle.

Our Philosophy

We will treat you as we would wish to be treated ourselves. You will always receive friendly, efficient and honest support and advice.

We will always work in your best interest, not ours. We will never elaborate on the facts or withhold information from you to benefit ourselves.

We keep our promises – we will never promise you anything we cannot deliver.

We will make time to explain the whole process in detail and make sure you are fully informed of our plan to market your property, and agree service levels so you know exactly what to expect.

You will have complete transparency in our dealings with you. Everything is documented to ensure a complete record of progress.

Our years of experience of the local markets means that we promise you an accurate market appraisal, not a false overvaluation, to win your business.

We are totally committed to your complete satisfaction; we will do everything you need to find the best buyers to purchase your home at the right price in the timescale that meets your needs.

Our Service

All phone calls and emails will be answered the same day – without fail.

You will always have a named point of contact and know who to go to for advice. However we would encourage you to meet all our staff (every one of whom will be familiar with your property so that they can expertly deal with potential buyers).

By being constantly in touch with both the buyer and the seller our service becomes proactive - we become aware of any potential problems and we are able to deal with these before they become serious.

The Process

At the market appraisal we will spend time explaining how we have arrived at our marketing figure and will show you the data from our research. We will provide a true and achievable figure to base your move and future purchase on. Knowing the right price will help you best plan your move.

We will pre-qualify potential buyers and accompany every viewing if you require.

Using our clearly defined procedures, you will be kept up-to-date throughout the moving process, with updates by text/email or phone after every viewing.

We continue to work hard for you after a sale has been agreed – once we agree a sale on your property we will consistently chase the other agents, solicitors and other parties involved in the sale of your house. This will ensure clear communication through one point of contact making this key phase as stress-free as possible.