Our Commitment to you

Buying or selling a home can have its challenges, so we want to ensure we become your trusted estate agency leading you through the whole moving process as smoothly as possible.  

To provide you with reassurance that we are the right estate agency of choice, we offer you certain commitments. These will give you peace of mind that your property will be sold with integrity, for the best possible price and with the minimum of hassle.

Our philosophy

We promise to treat you as we would wish to be treated ourselves, always being friendly, efficient and giving honest advice.  

We will always work in your best interest, not ours. We will never elaborate the facts or withhold information from you to benefit ourselves.

We keep our promises and will never promise you anything we cannot deliver.

We will make time to explain everything in detail to ensure you are always fully informed.

You will have complete transparency in our dealings with you. Everything is documented to ensure a complete record of progress.

Our years of experience of the local market means that we promise you an accurate appraisal of your property, not a false overvaluation, to win your business.

Our Service

All your phone calls and emails will be answered the same day, without fail.

You will always have a named point of contact and know who to go to for advice. However, we would encourage you to meet all our staff (every one of whom will be familiar with your property), so that they can expertly deal with potential buyers. 

By remaining constantly in touch with you, our service becomes proactive; this means we are always aware of any potential issues enabling us to deal with these before they become a problem.

The Process

During the market appraisal of your property, we will spend time explaining how we have arrived at our marketing figure and will show you the data from our research. We will provide a true and achievable figure to base your move and future purchase on, making it easier for you to plan.

We will pre-qualify potential buyers and accompany every viewing, if you require.

Using our clearly defined procedures, you will be kept up-to-date throughout the moving process, with updates by text/email or phone after every viewing.

We continue to work hard for you after a sale has been agreed. We will liaise with other agents, solicitors and parties involved, ensuring clear communication through one point of contact. 

Read more...